Client Satisfaction Survey Dear All, As your financial advisor, my first priority is to provide you with personal service and financial advice that hopefully meets or exceeds your expectations. To help determine how well I’m doing in achieving these objectives, I’m asking all my clients to please take 5-10 minutes and complete the enclosed survey. Thank you in advance for your assistance with this survey. Your feedback is very important and will help me provide even higher levels of service to you in the future. Please don’t hesitate to call me if you have any questions. Regards, Jainy Shah Overall Satisfaction 1. How would you rate the following aspects of our practice? Ability to meet your financial needs and objectives ExcellentGoodAdequateNeeds Improvement Quality of our investment products and services ExcellentGoodAdequateNeeds Improvement Level of our customer service ExcellentGoodAdequateNeeds Improvement Financial Needs 2. How would you rate our effectiveness in meeting your financial needs and goals? Taking the time to understand your financial needs ExcellentGoodAdequateNeeds Improvement Working with you to set appropriate financial goals ExcellentGoodAdequateNeeds Improvement Providing you with products and services that meet your needs and can help you achieve your goals ExcellentGoodAdequateNeeds Improvement 3. What are the most challenging financial concerns you currently face? 4. Are there financial concerns, issues or events that we have not yet addressed? YesNo If yes, what are they and how can we help? Investments 5. How would you rate your satisfaction with the investments recommended by our practice? Performance of your investments ExcellentGoodAdequateNeeds Improvement Understanding of the investments you own ExcellentGoodAdequateNeeds Improvement 6. Which investments in your portfolio have met or exceeded your expectations? 7. Are there any investments in your portfolio with which you are unhappy? YesNo If yes, what are they and why are you not satisfied? Communications 8. How do you rate our ability to communicate with you? Keeping you informed on the progress of your investment portfolio ExcellentGoodAdequateNeeds Improvement Communicating complex investment ideas and other financial information in a clear and effective manner ExcellentGoodAdequateNeeds Improvement Keeping you up to date on how market conditions and trends affect your investment portfolio ExcellentGoodAdequateNeeds Improvement Providing you with education that can help you invest better ExcellentGoodAdequateNeeds Improvement 9. How frequently would you like to be contacted by our practice? MonthlyQuarterlySemiannuallyAnnually 10. With what method would you prefer that we communicate with you? CallEmailFace-to-faceWhatsappOther Closing Comments 11. Based on our performance, how likely is it that you will refer our practice to family and friends? CertainVery likelySomewhat likelyUnlikelyWill not refer 12. We would appreciate any additional suggestions which you would like to share. 13. We are gearing up for a scale-up and constantly working towards better services and client experience. Any referrals would be a great motivation. Thank you for your time!
